Frequently Asked Questions

Individual Course Help

Learn how to purchase and take the course.

  • How do I purchase a course?

    Select Site and Create Account

    To make an individual course purchase:

    • First create your account by clicking Create Account from the top menu.
    • Select Courses from the menu
    • Click Take this course next to the course you are interested to purchasing.  This will take you to the Purchase page to allow you to purchase your course.


    Purchase Credits

    • Billing Address: Before you can complete your purchase, you will need to enter your billing address.
    • Payment information: Next, you will be required to enter your credit card information.
    • Promotion:  You may enter a promotion code if available.
    • After you have entered all of the required information, click Review Information to continue.
    • Once your billing information has been Reviewed, agree to the terms and click Purchase Course
    • Your purchase is now complete and you are ready to begin your course.
  • How do I begin my course?

    To begin your course, simply follow these steps below.

    How to begin your course

    • To begin taking your course, click on the green Study button under Module 1 on the Courses page.
    • Before you continue, you will be required to complete your profile and click Review changes.
    • If you are satisfied with your profile information, click Update profile and follow the instructions to begin your course.
    • Next, click on the first section titled Module 1 - Objectives & Topics to begin studying.

    Knowledge Check
    At the end of each module you will be required to take a knowledge assessment consisting of 5 questions. You must answer 4 of the questions correctly before moving to the next module.

    If you fail the knowledge check 3 times in the same module, you will be required to repurchase the course.

    Final Exam (where required) 

    Some states require a final exam.  You will have 2 opportunities to pass your final exam.  If you fail your final exam on the second attempt, you will be required to repurchase the course.  You must score a minimum of 70% to pass the final exam.

    To begin your exam:

    • Click the continue button. You may also click the go back button if you are not ready to begin your exam.
    • Once you begin your exam, you must complete it in one sitting. If you exit the exam before finishing, your exam will be graded marking any unanswered questions wrong.

    Once you have successfully completed your exam, you will be able to view and print your certificate.

    View Certificate for Printing
    To print your certificate, click the Print certificate button and your certificate will open in a new window. You can now print your certificate by clicking the Print page button or you can click Download to save your certificate to print later.

Bulk / Group Purchases

Learn how to manage your staffing certifications and access code(s) issuance.

  • How do I make a group purchase?

    To make a group purchase you need to follow these steps.

    Purchasing Group Orders

    To get started please create a free account.

    You will then need to select "Bulk Purchases" from the menu.

    Order options
    To make a group purchase, you must:

    • select your location
    • select the course you are interested in purchasing
    • select the quantity of courses needed
    • create a Passkey for your order (The Passkey will be issued to each employee along with a course Access Code from your group order to redeem their course.)
    • create a Purchase order (This would come from your company accounting department for cost tracking and is optional.)

    Company information
    Enter your company contact information.

    Billing address
    Verify billing information is correct and change if needed.

    Payment information
    You must now select your payment type, credit card or check by mail.

    • If paying by credit card, enter your payment information.
    • If paying by check, your codes will be activated upon receival of payment.

    You may also enter a Promotion code if available.

  • How do I issue Access Codes to my employees?

    View Bulk Purchase Order

    To issue Access Codes to your employees after purchasing a bulk order:

    • First, simply sign into your account
    • Select Bulk Purchases from the menu
    • Then click View Orders next to How it works.  Your bulk order will also appear under Purchases.
    • Next, click on your bulk order. This will open and display your bulk order details, payment information, Management Sharing and Access Codes.

    Important hint:  Management Sharing allows you to share your bulk order with other managers to allow for them to issue Access Codes to their employees.


    Issue Access Codes and Pass Key

    Under Access Codes you will find your Access Codes purchased from your bulk order including the code expiration, code status, who the code was redeemed by and an option to email codes to your employees.

    To issue a code to your employee:

    • Click on the envelope next to the code you wish to use. A window will open to allow you to email the Access Code and Pass Key to the employee.


    Employees Redeeming Access Codes
    In order for your employees to redeem their course purchased from your bulk order, they will need to:

    • Create an account on the same website you purchased your bulk order through.
    • After their account has been created, they will need to click the Courses option from the menu. This will take them to the courses page.
    • Next, they will need to click on Redeem a code from the menu panel on the right and enter the Pass Key for the purchase along with one of the Access Codes from your bulk order and click Redeem.
    • After your employee redeems their course, they can begin taking their course immediately.
  • How do I manage my Group order?

    Managing Your Group Order
    To manage your group order account:

    • Sign into your account
    • Select Group Purchases from the menu
    • Click View Orders next to How it works. You can also access your group order by clicking Me in the menu and then selecting My purchases.
    • Your group order will appear under Purchases.
    • Click on your group order. This will open and display your group order details, payment information, Management Sharing and Access Codes.

    Order Details
    Order Details displays your group order purchase number, date of purchase, purchase location, quantity of codes purchased and the passkey associated with the group order.

    Payment information
    Payment information displays the purchase cost, method of payment, status of purchase and the purchaser's name and address.

    Management sharing
    Management sharing allows the purchaser of a group order to share the group order with other managers to help meet training needs.  It's easy to share a group order. 

    • After making a group purchase, view the group order details
    • Scroll down to Management sharing
    • Enter the email address of the person to share the order with. 
    • Click the Share button
    • If you want to unShare the order, simply click the X next to the person's email.

    Access Codes
    The Access codes area displays your group order access code information. The code information will include the Code number, date the code Expires, the Status of the code (Available, Redeemed, Expired), and the name and email address of the employee the code was issued to.

    Within the Access Codes list area you can also email codes to your employees by:

    • Clicking the mail icon on the far right.
    • Enter the employee's email and click the Send button.
    • After an employee redeems their code, their name will appear under Redeemed By.
    • Once your employee has successfully completed their course, the mail icon will change to a print icon that will allow you to view / print your employee's certificate of completion.
  • How can I get my certificate?

    To receive your Cannabis Handler certificate, you must first create a profile and then purchase the Cannabis Handler course. Once your purchase is complete, you can study the course material and take your final exam. After you complete your final exam, you will be able to print your Cannabis Handler certificate. Please note that each section of each of the modules are timed, and require you to pass a knowledge check exam at the end of the module before you can move to the next module. All modules must be successfully completed before you can begin your final exam.

  • I'm on the homepage and it's asking for my “Username” and “Password” but I don't have a username and password! How do I get to the course?

    To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase a course.

  • When do I purchase a course?

    After you create a profile, you will be asked if you would like to purchase one of our courses. You are not forced to choose at that moment. You can come back later to make your purchase when ready.

  • I am unable to complete my purchase of the Cannabis Handler course. Why not?

    In most cases, it is because the billing information for your credit/bank card does not match the billing address in your profile or there are insufficient funds in your account. This is to prevent fraud. Another reason could be the security phrase was not entered correctly. The security phrase is case sensitive.

  • I do not have a credit/bank card. Can I pay with a check?

    Sorry, we only accept checks for group orders, but you can purchase a money card from most major grocery stores such as Walmart, Target, Albertsons, or Kroger.

  • Can a friend use their credit/bank card to purchase the course for me?

    Yes, but they will need to enter their credit/bank card billing address in place of your address for the purchase.

  • Do you offer a food handlers course?

    Yes, you can find more information at

  • How many chances do I have to pass my knowledge checks and final exam?

    When you purchase your course, you will have three (3) opportunities to pass the Knowledge Check exam per module and two (2) opportunities to pass the final exam. If you fail a PVQ 3 times or fail to enter your PVQ within the allotted 60 second time 3 times, fail the Knowledge Check test 3 times or fail the final exam 2 times, you will be required to repurchase the course.

  • Do I need to finish the course the same day I start it or can I do it in sessions?

    This is a self-paced course that saves your progress, so you can work on it when the time is convenient for you. However, module knowledge check exams and the final exam must complete it in one sitting.

  • I don’t have a printer. How can I print my certificate?

    You can log into you Cannabis Handler account from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend or family member's house, or career placement center.

  • I lost my username. What do I do?

    You can contact customer support via feedback form through the website or call our customer service at (903) 893-3717 to retrieve your username.

  • I can't remember my password. What do I do to get a new one?

    To reset your password, select "Sign In" from the menu. You can then click the "Reset your password" link on bottom the right.


    Next, you will need to enter your email address and click 'Send reset email'. A reset key will be sent to your email.

    Once you receive your reset key, Click 'Enter it here!' to enter your reset key and click 'Next step'.

  • Is my email address my username?

    No, you create your user name during the signup process. Your email address is only used for communication purposes. You will receive a welcome email after you create your account with your login information.

  • How much does it cost to get a duplicate of my Cannabis Handler certificate?

    It does not cost anything. You may sign in to your account and reprint your Cannabis Handler certificate any time you want from any computer with internet access until the expiration date of the certificate.

  • How long is my Cannabis Handler certificate good for?

    Your Cannabis Handler certificate is good for two to four years depending on your location. The expiration date of your certificate can be found on your Cannabis Handler certificate.

  • How do I submit a support ticket?
    • To submit a support ticket, you must first be signed into your account.
    • After you are signed into your account, select Customer Support from the navigation menu at the top of the website.
    • Next, enter a minimum of 3 words to describe your issue. The support system will try to find a suitable answer for you from the Frequently Asked Questions FAQs to address your issue.
    • If the FAQs do not address your issue, a message will appear that will allow you to submit a support ticket by clicking the Send us a message button.
    • You can then enter the subject and a detailed message of your issue and submit your support ticket by clicking Submit ticket.